1 Refund for Damaged or Defective Products
If you receive a product that is damaged, defective or not in acceptable condition due to an issue attributable to the product before or during delivery, you may contact us for a refund. Please contact us as soon as possible after receiving the product.
We may ask you to provide:
After reviewing the information, our team will determine whether the product qualifies for a refund.
Product Damage Must Be Reported Promptly
Customers should inspect the package and product after delivery. If you notice damage, please contact Rangisha support promptly.
Replacement Requests
If you want to replace a product, you may contact our support team. Replacement is subject to:
Replacement Shipping Charges: If the replacement is requested for reasons such as a change of preference, size, colour or other customer-related reasons, applicable shipping charges may be payable by the customer. The exact applicable charge may depend on the order and delivery location.
Refund & Shipping Charges — What to Expect
Whether shipping charges apply to your refund depends on the reason for the return:
Damaged / Defective Product
Where the product is confirmed damaged or defective and accepted under this policy, Rangisha may provide the applicable refund without deducting the related shipping cost, subject to verification.
Change of Mind / No Defect
If cancelled or returned without a product defect (e.g. change of preference), the refund is processed after deducting applicable shipping or logistics charges already incurred.
Product Condition for Return
Where a return is approved, the product should generally be returned in an appropriate condition — preferably:
Wrong Product Received
If you receive a product that is different from the product ordered, please contact our support team immediately. We will review the order and product information and provide an appropriate resolution where the error is confirmed.
Refund Processing
Once a refund is approved, the refund will be initiated using the applicable payment/refund method. The time taken for the refund to reflect in your account may depend on the payment provider, bank or financial institution.
Promotional Orders
Special promotional offers may have additional refund, return or shipping conditions. If an order was placed during an offer such as a festive promotion, including a Durga Puja Offer, the terms applicable to that promotion may apply.
Contact Us for Refund or Replacement
To request a refund or replacement, contact us. Please keep your order details available when contacting our support team.
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